Welcome to Fashion Dress Store’s FAQ section. We’ve compiled answers to common questions about our bridal and formalwear collections, shipping policies, and more. Whether you’re a bride, bridesmaid, or attending a special event, find the information you need below.
Product Questions
Q: What types of special occasion dresses do you offer?
A: We specialize in formalwear for weddings and special events, including:
- Bridesmaid dresses in various fabrics (chiffon, lace, satin, sequin, tulle, velvet)
- Bridal gowns and wedding veils
- Flower girl and junior bridesmaid dresses
- Mother-of-the-bride outfits
- Party and prom dresses
- Matching accessories (belts, corsets, hair pieces, ties)
Q: How can I choose the right size for my bridesmaid dress?
A: We provide detailed size charts for each dress style. Please measure yourself carefully and compare with our size guide. If between sizes, we recommend sizing up as formalwear can be altered down more easily.
Q: Do you offer customization options for dresses?
A: While we don’t offer full customization, many of our dresses are available in multiple color options and some styles offer choices in neckline or sleeve variations. Please check individual product pages for available options.
Shipping & Delivery
Q: What shipping options are available?
A: We offer two shipping methods:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping (orders over $50): 15-25 business days via EMS with basic tracking
Q: Do you ship internationally?
A: Yes! We ship worldwide to most countries, excluding some Asian regions and remote areas. International customers may experience additional customs clearance time.
Q: How early should I order before my event?
A: We recommend ordering at least 6-8 weeks before your event date to account for production, shipping, and potential alterations. For urgent needs, select Standard Shipping and contact us at [email protected] about rush options.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of delivery. Items must be unworn, unaltered, with original tags attached. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Q: How do I initiate a return?
A: Please email our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions and address.
Q: What if my item arrives damaged or incorrect?
A: Contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and expedite future purchases.
Customer Service
Q: How can I contact customer service?
A: Our team is available via email at [email protected]. We typically respond within 24-48 hours.
Q: What are your business hours?
A: Our Washington headquarters operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Didn’t find your question answered here? Our customer care team is always happy to assist with any special requests or concerns about your formalwear needs. Email us at [email protected] for personalized assistance.