At Fashion Dress Store, we want every bride, bridesmaid, and special occasion guest to look and feel their absolute best. While we carefully select our collection of bridesmaid dresses, wedding veils, and formal accessories, we understand that sometimes an exchange or return may be necessary.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unaltered, and in their original condition with all tags attached
  • Original packaging must be included
  • A completed return form must accompany your package

Non-Returnable Items

To ensure the highest standards for our bridal customers, the following items cannot be returned:

  • Gift Cards (as specified in our menu)
  • Custom-made items (including specially ordered bridesmaid dresses with custom sizing or fabric combinations)
  • Accessories marked as “final sale” (particularly delicate items like wedding veils and hair accessories)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Please use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fashion Dress Store Team, I would like to request a [return/exchange] for my recent order #______. Item(s) for return/exchange: – [Product Name] – [Color] – [Size] – [Reason for return/exchange] I have reviewed the return policy and confirm the items are in original condition with all tags attached. Preferred resolution: [ ] Refund to original payment method [ ] Exchange for [specify new item details if exchanging] [ ] Store credit Thank you, [Your Full Name] [Your Order Number] [Your Contact Email] [Your Phone Number (optional)]

Step 2: Wait for Approval

Our bridal specialists will review your request within 1-2 business days and email you:

  • A return authorization number (RMA)
  • Detailed return instructions
  • A prepaid return shipping label (for US customers)

Step 3: Ship Your Return

Package your items securely in the original packaging and include:

  • The completed return form (will be provided with your RMA email)
  • All original tags and protective bags (especially important for delicate items like lace or chiffon dresses)

Note: International customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank to process the refund.
  • Exchanges: Your new item will be shipped within 1-2 business days after we process your return. Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS).

Return Shipping Options

We offer two return shipping methods:

  1. Standard Return: Use the provided prepaid label (US customers) or ship via your preferred carrier. We recommend using a trackable service.
  2. Exchange Priority: For faster exchanges, you may choose to place a new order immediately and we’ll refund your original purchase once we receive the return.

Special Considerations for Bridal Items

We understand that bridal items require special care:

  • Bridesmaid Dresses: Please check all fabric types (satin, chiffon, tulle, velvet) carefully before removing tags.
  • Wedding Veils: Due to their delicate nature, veils must be returned in their original protective packaging.
  • Belt & Corset items: These must show no signs of wear or adjustment.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (wrong bridesmaid dress color, size, or fabric), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return and expedited replacement at no cost to you.

Questions?

Our bridal consultants are happy to assist with any return or exchange questions. Contact us at:

Email: [email protected]
Address: Fashion Dress Store, 228 Cost Avenue, Washington, US 20004

We appreciate your trust in Fashion Dress Store for your special occasion needs and will handle your return with the same care we put into selecting our elegant collections.