At Fashion Dress Store, we’re dedicated to making your special occasion truly memorable with our exquisite collection of bridal and formal wear. Our shipping and returns policies are designed with the same care and attention to detail that goes into selecting each dress and accessory in our collection.

Shipping Information

Order Processing

We carefully handpick and prepare each item with the utmost care. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want every bride, bridesmaid, and special occasion guest to look and feel their absolute best. If you need to return or exchange an item, please follow our simple process:

Return Policy Details

  • Return Window: 15 days from receipt of your order
  • Condition Requirements: Items must be unworn, unaltered, and in original condition with all tags attached and original packaging included
  • Non-Returnable Items:
    • Gift Cards
    • Custom-made items (including specially ordered bridesmaid dresses with custom sizing or fabric combinations)
    • Accessories marked as “final sale” (particularly delicate items like wedding veils and hair accessories)

How to Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Fashion Dress Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return/exchange:
– [Product Name]
– [Color]
– [Size]
– [Reason for return/exchange]
I confirm the items are in original condition with all tags attached.
Preferred resolution:
[ ] Refund to original payment method
[ ] Exchange for [specify new item details if exchanging]
[ ] Store credit

Thank you,
[Your Full Name]
[Your Contact Email]
[Your Phone Number (optional)]

Step 2: Wait for Approval

Our bridal specialists will review your request within 1-2 business days and email you:

  • A return authorization number (RMA)
  • Detailed return instructions
  • A prepaid return shipping label (for US customers)

Step 3: Ship Your Return

Package your items securely in the original packaging and include:

  • The completed return form (provided with your RMA email)
  • All original tags and protective bags (especially important for delicate items like lace or chiffon dresses)

Note: International customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank to process the refund.
  • Exchanges: Your new item will be shipped within 1-2 business days after we process your return. Standard shipping times apply.

Special Considerations for Bridal Items

  • Bridesmaid Dresses: Please check all fabric types (satin, chiffon, tulle, velvet) carefully before removing tags.
  • Wedding Veils: Due to their delicate nature, veils must be returned in their original protective packaging.
  • Belt & Corset items: These must show no signs of wear or adjustment.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (wrong bridesmaid dress color, size, or fabric), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return and expedited replacement at no cost to you.

Need Assistance?

Our bridal consultants are happy to help with any questions about shipping or returns. Contact us at:

Email: [email protected]
Address: Fashion Dress Store, 228 Cost Avenue, Washington, US 20004

Thank you for choosing Fashion Dress Store for your special occasion needs. We’re honored to be part of your memorable moments and will handle your order with the same care we put into selecting our elegant collections.